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How We Handle Your Account and Payment Information

We collect the minimum data needed to run your account, process bKash, Nagad, or Rocket deposits, and keep the lobby secure. Everything here explains what we collect, why we need it, and how you can request changes or deletion.

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zeetben77 How We Handle Your Account and Payment Information
CONTACT OPTIONS

How to Reach Us About Privacy or Data Requests

If you want to see what data we hold, correct a mistake, or request deletion, use any of the channels below. Include your registered mobile number or email so we can verify your account. We respond to most requests within seven business days.

Live Chat Open the chat widget in the lower right corner of any page. Agents are available daily from morning until late evening Dhaka time. Fastest way to get account-data questions answered or start a deletion request.
Email Support Send your data request or privacy question to the support email listed in the footer. Include your registered mobile or email and describe what you need. We reply within one business day and complete most requests within a week.
Account Settings Log in and visit the Account tab to update your mobile number, email, or marketing preferences. You can turn off promotional messages or adjust cookie consent directly from that panel without contacting support.
DATA SECURITY

How We Protect and Manage Your Information

We encrypt login sessions and payment data in transit, store account records on secured servers, and limit internal access to staff who need it to process withdrawals or resolve support tickets. Cookies are used only if you consent, and you can withdraw that consent anytime from your account panel.

Encryption All login, deposit, and withdrawal requests pass through encrypted connections. Your bKash, Nagad, or Rocket PIN never reaches our servers; the payment app handles authentication, and we receive only a confirmation code once the transfer clears.
Data Retention We keep your account profile, transaction history, and support logs as long as your account is active. If you request deletion, we remove personal identifiers within thirty days, but we retain anonymised transaction records as required by financial regulations.
Cookie Use We use session cookies to keep you logged in and, if you agree, analytics cookies to see which lobby sections get the most traffic. You can decline analytics at any time from the cookie banner or account settings without affecting core account features.
Access Rights You can request a report of the data we hold by emailing support or opening a live chat with your registered contact details. We send the report as a PDF within seven business days and walk you through any corrections or deletions you want to make.

Privacy Policy Questions We Hear Most

We collect your mobile number or email for login, a password you create, and the device and IP address you use to access the lobby. If you deposit via bKash, Nagad, or Rocket, we record the transaction amount and confirmation code but never your PIN or wallet password.

We share transaction data only with the payment processor that handles your bKash, Nagad, or Rocket transfer. They confirm the deposit or withdrawal, and we receive a masked reference code. We do not sell or share your contact details with advertisers or third-party marketers.

If your account is inactive for two years with a zero balance, we archive it and remove identifiable contact details. Transaction records are kept in anonymised form to meet regulatory requirements. You can request full deletion anytime by contacting support with your registered mobile or email.

Yes. Email support or open live chat, provide your registered mobile or email, and ask for a data report. We send a PDF within seven business days showing your account profile, transaction history, and any support tickets you opened.

We use session cookies to keep you logged in and optional analytics cookies to track lobby traffic if you consent. You can decline or withdraw consent from the cookie banner or account settings. Declining analytics does not affect deposits, withdrawals, or game access.

Contact support via live chat or email with your registered mobile or email. We verify your identity, close the account, and remove identifiable data within thirty days. Anonymised financial records stay on file as required by law, but they cannot be traced back to you.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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